Shipping policy
Shipping Policy
Thank you for shopping with Benire. Below you will find important information regarding our shipping process.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding UK bank holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (where available).
Please note that processing times may be slightly longer during peak seasons, sales, or promotional periods.
Shipping Times
Estimated delivery times after dispatch:
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United Kingdom: 5–10 business days
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Europe: 7–12 business days
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Rest of World: 7–15 business days
Shipping times are estimates and may vary due to customs delays, courier disruptions, or high-demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has shipped, you will receive tracking details via email. Please allow a few days for tracking information to update after dispatch.
Delays
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to factors outside our control, including:
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Customs inspections
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Courier service disruptions
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Weather or transportation issues
We appreciate your patience and understanding in these situations.
Incorrect Address
Please ensure all shipping details are correct at checkout. Benire is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at iel.ouahabi7@gmail.com.
Lost or Damaged Packages
If your order arrives damaged or has not arrived within the expected timeframe, please contact us at iel.ouahabi7@gmail.com with your order number and any relevant photos so we can assist you promptly.